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| Salary band | £20k - £30k |
|---|---|
| Salary details | N/A |
| Location | City |
| Job type | Permanent |
| Company | STR |
| Contact | Lisa Binding |
| Specialist Areas | Administration/IT |
| Posted | 2nd Dec 2008 |
| Expires | 23rd Dec 2008 |
A High End law firm is seeking a Reservations/Help Desk Agent to join its London head office. The successful candidate will have experience of working within a Corporate Reservation/Helpdesk Team for a Law Firm, Investment bank or a Hotel Reservation Team A requirement is also experience of working within a demanding fast-paced environment, and strong customer service experience is essential. ESSENTIAL SKILLS AND ABILITIES Computer Skills Good working knowledge of Microsoft Office, Outlook and Excel. Experience of an Electronic Reservations system Experience of a Helpdesk system General Skills A positive attitude towards developing the role, accepting responsibility and acting with initiative. Confident Communicator who can handle complaints and comments professionally. Clear and well pronounced spoken English with an excellent telephone manner. A strong team player with the ability to multi-task, solve problems and prioritize work commitments. Flexible approach to departmental requirements. The ability to remain calm under pressure. Ability to plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably. Proactive. Ability to identify opportunities and develop new ideas that will lead to improvements. Ability to adapt/change behaviour or plans to better achieve the target/objective. Good sense of humour and an approachable personality. To apply for this position please contact Lisa Binding on (phone number removed) , or email (email address removed) STR Limited is acting as an Employment Agency in relation to this vacancy.
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