We currently have a number of opportunities for Trainee Legal Helpline Advisors to join our client's Legal Helpline team based in Bristol.
This is an excellent opportunity for someone who wishes to use their legal knowledge to provide practical advice to clients and increase their experience of providing legal advice.
Advisors will be required to learn; research and improve their legal and communication skills and will be encouraged to share information, knowledge and experience with colleagues in a supportive environment. Initial and ongoing training will be provided, and support from other team members and departments of the firm is of course available.
Duties/Responsibilities: · Provide clear, concise legal advice to people from a variety of backgrounds over the telephone · Ensure accurate recording on our case management system (Filestream) · keep legal knowledge up to date and attend training as and when required · Administration tasks and reporting to Insurer clients as required · Complying with agreed service standards Skills/Competencies required: · Must have an excellent telephone manner · Good attention to detail · The ability to remain calm while thinking on your feet · Good team player
Qualification required: ·
You must have a law degree or equivalent qualification ·
LPC or BVTC qualification (or equivalent) is desirable
You will also need some legal or customer service experience to be considered for this role.
Contracted Hours: 35 hours per week - 8am to 8pm Monday to Friday (7 hours per day - variable shifts)