Experienced Receptionist - Front of House – Liverpool
Keoghs is looking to appoint a Receptionist to act as an ambassador of the firm to be the first point of contact for all visitors and callers, ensuring that they are left with a lasting positive impression of Keoghs. The tasks required may be split between Switchboard, general reception and back of house. All divisions of the role require an equal focus in order to maintain Keoghs’ high standards and professional business image.
Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
Receiving and welcoming visitors to Keoghs, ensuring that their point of contact is notified immediately upon their arrival.
Attending to visitors while they are waiting, and offering them refreshments
Dealing with all incoming calls within the agreed KPI’s, and transferring all calls promptly and to the correct person
Dealing with overnight voicemail messages, to ensure that they are routed to the correct person before 9am daily
General housekeeping of the Reception area and meeting rooms, providing a clean and tidy environment
Ensuring the reception area always has appropriate reading material, and that coffee machines for visitors are always well stocked for refreshments
Loading of dishwasher, and ensuring that the kitchen is clean and tidy
Ordering business lunches as requested, and delivering/setting up the same in the correct meeting rooms
Security awareness – observing and reporting to the relevant people any suspicious or unusual behaviour
Will be required to assist other functions within the Business Support Unit, with any of the following tasks:
•Sorting & distributing incoming and outgoing post, Distribution of files around the office.
•Closing/locating of files to then close on the case management system
•Ensuring that they always act in line with the Data Protection Act, SRA Code of Conduct 2011, and the Lexcel Manual
•Ensure that they achieve their objectives
Essential skills and attributes:
What you can expect from us:
We’d like to take this opportunity to thank you for interest in this position and in our organisation
Strictly no agencies please