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3 months ago
Slater & Gordon
Salary: Competitive salary
Location: Watford
Job type: Permanent
Category: Legal Executive Jobs
Job Title: Customer Service Advisor

Location: Watford

Duration: Permanent

Salary: Competitive salary

The Opportunity;
Slater and Gordon are currently recruiting for a Customer Service Advisor within our Client Care team in Watford. We are looking for people with experience in Customer Service or Call Handling who will be providing full Client Care assistance to all areas of the business.

Responsibilities;

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Making and receiving calls from members of the public, clients, group colleagues, and suppliers

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Assisting clients and the fee earning community with all queries, or direct them to the correct source

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Resolving queries/concerns regarding funding or the management of cases where possible

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Managing several inboxes to ensure the prompt response to all content and recording thereof

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Investigating and resolving all first tier complaints directly, either verbally or in writing.

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Monitoring, recording and assisting with all second and third tier complaint resolutions, including Legal Ombudsman referred complaints

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Managing own time, work load, diary and administration to ensure no work is left unfinished

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Accurate data logging on the Complaints registers

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Ensuring strict compliance with relevant complaints procedure to ensure no breaches occur

What we are looking for;

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Face to face or phone based customer service experience is essential

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Conflict resolution experience or familiarity is essential

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GCSE level English a minimum

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Touch typing experience

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Excellent written and verbal communication

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Must have competent understanding of Microsoft packages such as Word and Excel

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Great customer service skills

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Exemplary time management and organisational skills

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Ability to build rapport verbally and in writing

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Able to show empathy and appease clients in stressful situations

What we offer in return;
In return we offer a positive and inviting work environment with the opportunity to develop your career with a leading, international law firm.

Who we are;

Slater and Gordon Limited is a leading consumer law firm in Australia and the United Kingdom. We employ 1,210 people in 54 locations across Australia and 3,130 people across 25 locations in the UK. Slater and Gordon’s mission is to give people easier access to world class legal services. The firm provides specialist legal and complementary services in a broad range of areas.

Founded in Australia in 1935 the company has grown from quite humble beginnings to building a powerful reputation throughout our history as a law firm that fights to achieve the best outcomes and ensure that more people are able to access affordable legal services.

Ready to Apply;
If you are interested in applying, please follow the online application process by clicking the “Apply” button on the left hand side. If your application has been successful, a member of the recruitment team will be in contact.

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