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2 months ago
Slater & Gordon
Salary: Competitive salary + commission
Location: Watford
Job type: Permanent
Category: Claims Handler Jobs
Job Title: Claims Handler

Location: Watford

Duration: Permanent

Salary: Competitive salary + commission

The Opportunity;
Slater and Gordon are currently recruiting for a Claims Handler within our road traffic accident team based in Watford. We are looking for people with experience in Customer Service or Call Handling who will assist customers with their vehicle claim.

Responsibilities;

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Understanding the needs of clients, empathise and provide a high level of client care at all times

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Obtaining regular and consistent updates from our Credit Hire Organisations (CHOs)

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Reviewing the CHO’s workings to make sure the best service is being supplied to the client, suppliers/Marketing Partners (MP) and us

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Liaising with our clients and MPs and providing them full updates on the claims process

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Updating canvassers on the progress of their claims

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Communicating with third party insurance companies to help progress the clients claim

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Responding to emails / PIMS queries from the canvassers and MP’s

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Pre-empting and solving problems before they occur in addition to live problem solving

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Reporting any common trends / problems to management efficiently and effectively

What we are looking for;

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Ideally possess experience in a customer service/customer relation environment.

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Excellent communication and customer service skills

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Professional, positive and passionate approach

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Highly focused, organised and assertive

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Great problem solving skills

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Ability to cope in a fast-paced environment

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Computer literate and experience using Word, Excel and Outlook

What we offer in return;

In return we offer a positive and inviting work environment with the opportunity to develop your career with a leading, international law firm.

Who we are;

Slater and Gordon Limited is a leading consumer law firm in Australia and the United Kingdom. We employ 1,210 people in 54 locations across Australia and 3,130 people across 25 locations in the UK. Slater and Gordon’s mission is to give people easier access to world class legal services. The firm provides specialist legal and complementary services in a broad range of areas.

Founded in Australia in 1935 the company has grown from quite humble beginnings to building a powerful reputation throughout our history as a law firm that fights to achieve the best outcomes and ensure that more people are able to access affordable legal services.

Ready to apply?
If you are interested in applying, please follow the online application process by clicking the “Apply” button on the left hand side. If you are shortlisted for the role, a member of the recruitment team will be in contact.

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